Home / Returns and Refunds
Returns/Refunds Help Centre

Refund Policy

At Strides Consumer Pvt Ltd, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below:

Full Refund Possible If:
you received a defective item;
the ordered item(s) is lost or damaged during transit;
the ordered item(s) is past its expiry date.
The ordered item(s) should not have been opened. Eg. A Pack of three has beeen ordered, if a customer has opened and used 1 pack, we will consider the complete unit as sold and a refund would not be possible on the other two packs or the entire unit.

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.

How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at our toll-free number 1800-103-1155, email us at care@stridesconsumer.com with your order details or contact our customer support executives through online chat. We’re here for you!

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 working days.If the payment has been in the form of cash/card on delivery the money will be paid back to you at the time of the pick up of the goods returned.

Return Policy
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Nixit Customer Support immediately or within 5 working days of receiving the products, to ensure prompt resolution. Please note that Strides Consumer will not accept liability for such delivery issues if you fail to notify us within 5 working days of delivery of the goods.